Property management accounting basics: The definitive guide

The “move out” stage of a tenancy can be voluntary or involuntary. The voluntary move out process begins when a landlord receives notice from a tenant that they have intentions of no longer occupying a rental property. The...

A vital part of reducing cost when managing a rental property is limiting the expenses associated with tenant turnover. Tenant turnover usually requires the rental property to be professionally cleaned, painted or touched up, and carpets cleaned or replaced....

If it’s all about the client experience, and it is (just ask your clients), then how do you create a memorable and enjoyable client experience? Remember that it has to be a “real” experience because clients can spot...

How do we know what service experience we want our clients to feel if we don’t know what that experience is ourselves? We don’t, so it’s no wonder our industry is mostly confused when it comes to delivering...

Note: For an extensive overview of security deposits, see our guide: Security Deposit Tips for Property Managers, Landlords, and Tenants. Every property owner should require tenants to issue a refundable security deposit which is held on file to insure against...

If you own multi-family rental property in the southwestern United States, you should know about RUBS (Ratio Utility Billing System). A large majority of multi-family rental properties in California, Arizona, Nevada, and New Mexico are individually metered for electric...

I’ve always had a lot of respect for professionals who truly learn from their mistakes.  Many of the top companies and executives in the world admit that they have made plenty of them over the years.  What sets...

As a property management company, the majority of our accounts are derived from real estate investors; but many of our accounts come from owners that have only one rental unit, which is usually a prior primary residence. They may...