Robin Young | 15 min.read

How Property Managers Can Keep Renters Happy in 2025

See what it takes to deliver the experiences renters expect—and deserve

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Today’s renters have higher expectations than ever before. With 88% wanting to complete at least some rental processes online, they’re looking for seamless digital interactions and highly responsive service. To stand out, property managers need to deliver effortless, personalized experiences that keep renters renewing.

Our latest report, How Property Managers Can Keep Renters Happy in 2025, gives you insights into what matters most to renters and how to exceed their needs, including:

  • The evolving preferences of renters across every stage of their journey
  • How to enhance the resident experience and build stronger relationships
  • Strategies to boost renewals, cut vacancies, and protect your bottom line
  • And more
Robin Young

Senior Researcher

135 Posts

As Buildium’s Senior Researcher, Robin leverages her background in social science research and interest in real estate economics to identify trends in the rental market. She combines intensive market research with insights gleaned from surveys of property managers, renters, and rental owners to examine topics like shifting renter demographics, the housing affordability crisis, and the transformation of property management during the pandemic. She's best known as the author of the annual State of the Property Management Industry Report.

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